No-Fault Remake Policy and Limited Warranty

No Fault Remake Policy Glidewell Laboratories is pleased to process all remakes or adjustments at no additional charge if requested within the warranty period and accompanied by the return of the original appliance.

Limited Warranty LIMITED WARRANTY/LIMITATION OF LIABILITY. Glidewell Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:

• Screw-retained implant abutments up to 20 years (including replacement of a device that was made by the lab that was attached to said abutments and including a Hahn™ Tapered titanium dental implant upon request at no extra charge).
• Porcelain to metal; ceramic to metal; all ceramic; all metal; single‐unit inlay, onlay and crown composite resin final prosthetics; screw‐retained crowns and bridges; and milled implant bars, up to 7 years.
• Composite resin bridges (excluding Maryland and inlay/onlay bridges) up to 5 years.
• Transition Crowns and Bridges® up to 2 years.
• Dentures and including screw-retained dentures but excluding immediate and provisional dentures up to 1 year if the failure is due to defects in materials or workmanship.
• Thermoformed appliances and splints if the failure is due to defects in materials or workmanship, BioTemps® provisionals, composite resin, Maryland and inlay/onlay bridges, flippers and Reflex™ Plus and provisional partials up to 6 months.
• Smile Transitions™ cosmetic appliances up to 1 year if the failure is due to defects in materials or workmanship.
• Immediate and provisional dentures, partials, retainers, prosthetic stents, surgical guides and radiographic guides, and all other dental devices up to 30 days if the failure is due to defects in materials or workmanship.

This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of California. The lab does not guarantee the performance of independent carriers.

(Revised Form 23-Aug-2017)